We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at email@example.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return your defective or damaged product to us for a full refund.
Simply ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Please note: If your package has shipped, you must wait for the package to arrive and return it before receiving a refund.
Can I cancel my order?
You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Please notify us via email at firstname.lastname@example.org. We can change the address within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, so if you wish to get a prompt response please attach your name, order number and address the problem clearly, thanks.